Returns & Complaints

• When purchasing products from the Website, you have the right to cancel your order within 30 days without providing a reason, except as noted below. Notify us within 30 days of receiving the product if you wish to exercise your right of withdrawal.
• You may open the packaging to inspect the product but must not break any seals.
• You are responsible for the condition of the returned product from when you receive it until we have received it.
• Unused and undamaged products may be returned within the 30 day return window completely free of charge.
• Refunds will be processed within 7 days of receiving and inspecting the returned item and will be made using the original payment method unless agreed otherwise.

• Inspect products upon receipt and report any damage to packaging directly to the carrier or pick-up point.
• If a product is defective, damaged, or incomplete, notify us as soon as possible by completing the complaint form [here].
• Complaints made within two weeks of discovering the defect are considered timely.
• If you need to return the defective product, we will cover shipping costs.
• You are responsible for the product’s condition until we receive it.
• Once we have inspected the product and confirmed the complaint is valid, we will either repair the product, replace it, or issue a refund, including shipping costs.
• If the product is deemed not defective, we reserve the right to deny the complaint and will not reimburse any return shipping costs.

• These instructions apply to both returns and complaints.
• Start by filling out the form below, making sure to write the reason for your return or complaint in the comments field.
• We will contact you by email as soon as your request has been received and reviewed.
• Returned products must be sent in original packaging complete with all accessories.
• Pack the goods well to avoid damage.