Terms of service

1. General

To make a purchase via tjikkos.com (the "Website"), you agree to the terms and conditions.
The terms apply only to you when placing an order with us via the Website.
You must be over 16 years old and not under guardianship to make a purchase. If you are under 16, your guardian’s consent is required.
We reserve the right to amend these terms at any time, but the terms you accepted at the time of purchase will always apply to that purchase.
Any changes will be reflected in the latest published version of the terms on the Website.
Changes take effect when you make a new purchase.

After receiving your order, we will send an order confirmation to the email address you provided at checkout as soon as possible. A purchase agreement is entered only when we have confirmed the order in writing and you have received the order confirmation by email.
We reserve the right to reject an order, for instance, if incorrect information is provided or the order cannot be fulfilled due to product unavailability.
It is the buyer’s responsibility to ensure that all details, such as phone number, delivery address, and email address, are accurate.

We reserve the right for products to sell out and for any errors in images or text on the Website, in advertisements, or other marketing material and product descriptions.
We may correct such errors, amend or update information on the Website, and make product changes and improvements as needed.
Images on the Website, in advertisements, and other marketing materials are for illustration purposes only and do not represent specific product specifications, functions, origins, or warranties.
Content on the Website is protected by copyright. Product names and logos may also be protected under trademark law or market law. Trademarks, company names, product names, images, graphics, designs, layouts, and information about products and services must not be copied or used.

The prices at the time of order placement on the Website apply.
The total price of your order will be displayed before you finalize the order and in the order confirmation.
While we strive for accurate information on the Website, we reserve the right for errors, including pricing errors, and are not bound by incorrect prices. If a price is incorrect, we will notify you and await your approval of the corrected price before proceeding with the order.

We may conduct campaigns, discount codes, and other offers for specific products. The discounted price or terms apply only for the period specified in connection with the campaign or offer.

Shipping costs apply unless otherwise stated during your order.
The estimated delivery time is 3-5 business days.
Unless otherwise agreed, delivery will occur within 30 days of the order confirmation being issued.
Important! Delivery times are approximate, and deviations may occur.
You will receive a notification before delivery with details on where and when your order can be picked up or received. Ensure your order details are accurate.
Unclaimed orders are subject to a handling fee of 150 SEK, including return shipping costs.

When purchasing products from the Website, you have the right to cancel your order within 30 days without providing a reason, except as noted below. Notify us within 30 days of receiving the product if you wish to exercise your right of withdrawal.
You may open the packaging to inspect the product but must not break any seals.
You are responsible for the condition of the returned product from when you receive it until we have received it.
Unused and undamaged products may be returned within the 30 day return window completely free of charge.
Refunds will be processed within 7 days of receiving and inspecting the returned item and will be made using the original payment method unless agreed otherwise.
Return your product [here].

Inspect products upon receipt and report any damage to packaging directly to the carrier or pick-up point.
If a product is defective, damaged, or incomplete, notify us as soon as possible by completing the complaint form [here].
Complaints made within two weeks of discovering the defect are considered timely.
If you need to return the defective product, we will cover shipping costs.
You are responsible for the product’s condition until we receive it.
Once we have inspected the product and confirmed the complaint is valid, we will either repair the product, replace it, or issue a refund, including shipping costs.
If the product is deemed not defective, we reserve the right to deny the complaint and will not reimburse any return shipping costs.
File your complaint [here].